Contact Us

Customer Service
Phone: 1 (807) 343-1111 
Toll Free: 1 (833) 428-1451
Fax: 1 (807) 343-1044
Email: customerservice@synergynorth.ca

Hours
Monday to Friday: 8:30 am to 4:30 pm

After Hours Emergency
To report power outages not listed on our map and/or line problems within city limits of Thunder Bay & Kenora after 4:30 pm and on weekends please call our After Hours Operations Centre at:
Local: (807) 343-1111, Option 2
Toll Free: 1 (833) 428-1451, Option 2 
You may also Report an Issue using our online form.

Synergy North
34 North Cumberland Street
Thunder Bay, Ontario
P7A 4L4

Synergy North Thunder Bay Operations Centre
37 Front St
Thunder Bay, ON
P7A 8B2

Synergy North Kenora Operations Centre
215 Mellick Ave
Kenora, ON
P9N 3C6