If your power has been disconnected, Synergy North requires the full balance to be paid or for the customer to enter into a payment agreement. In most cases, the power will be restored once payment has been confirmed with two (2) calendar days. Please contact our Customer Service department as soon as possible to see what options are available to you. To let us know if you have made a payment, you can use the Confirm a Payment form online. All rules and guidelines for Customer Service are available through the Ontario Energy Board website. For more information regarding past due accounts and disconnection processes please use this link.
Has your account fallen behind? To avoid disconnection, it is important to contact Synergy North as soon as you receive a notice in the mail or receive a phone call from our office. Please ensure your phone number is up to date with our Customer Service department. If Synergy North is unable to reach you, a final attempt will be made by delivering a notice to your door with the disconnection date, giving you about 48 hours before the power disconnection. One final phone call attempt will be made the day prior to disconnection.
Synergy North has a payment plan that can assist you, as well as programs that are available to assist vulnerable customers.
Arrears Payment Plan
Payment plans are an option for customers who have fallen behind. An Arrears Payment Plan will allow you to repay your previous debt over a period of time but current bills will need to be paid by their due date. Please contact our Customer Service department for more information or to see if you are eligible for an arrears payment plan.