Powering Our Communities
Every day, customers rely on electricity to power their homes, businesses, and communities. Behind that service is a continuous effort to maintain infrastructure, respond to outages, and invest in a stronger, more resilient electricity system. Throughout 2025, Synergy North remained focused on delivering reliable service while making strategic investments that will help support future growth, strengthen system resilience, and meet the evolving needs of the communities we serve.
Keeping the Power On
Synergy North delivered electricity to customers 99.98% of the time in 2025, reflecting the strength of our distribution system and commitment to reliable service. This performance meant consistent power for homes and businesses, minimal disruptions, and fast, coordinated restoration when outages occurred. Overall, reliability remained strong throughout the year, ensuring customers could depend on a resilient electricity system that powered homes, businesses, and communities every day.
Understanding Reliability Performance
A reliable electricity system is defined not only by how rarely outages occur, but also by how effectively service is restored when they do. Together, outage frequency and duration provide valuable insight into the performance, resilience, and responsiveness of the distribution system.
Outage Frequency
For most customers, reliable electricity means not having to think about it. In 2025, customers experienced just over two sustained outages on average, underscoring the strength of Synergy North’s distribution system. Behind this performance are ongoing investments in infrastructure, proactive maintenance programs, and a commitment to continuously improving reliability for the communities that depend on us every day.
Outage Duration
Power interruptions were limited in 2025, with customers experiencing an average of approximately 47 minutes without electricity over the course of the year, and most outages were resolved quickly. This strong performance reflects a reliable distribution system and Synergy North’s commitment to minimizing customer impacts through proactive infrastructure maintenance, efficient outage response, and ongoing investments that help keep powering the communities we serve.
Understanding Power Outages
Providing reliable electricity to the communities we serve is at the center of what we do at Synergy North. While our distribution system is highly reliable, outages can occasionally occur due to severe weather, equipment failures, or unexpected events such as construction activity, wildlife contact, and motor vehicle accidents.
When outages happen, Synergy North crews respond quickly and safely to restore power and minimize disruptions for customers across our service territory. By understanding the causes of outages, we can identify trends, target investments, and continue strengthening the reliability and resilience of the electricity system for the communities that depend on it every day.
The chart below outlines how many outages fell under each category last year:
Significant Service Interruptions
Throughout the year, Synergy North monitored and responded to a variety of events that affected electricity service across our communities. The following highlights some of the more significant outages and system events experienced in 2025.
Cause: Foreign Interference
A motor vehicle accident on Strathcona Avenue damaged primary electrical infrastructure, triggering system protection controls and resulting in a power outage.
Cause: Adverse Weather
A severe weather event involving lightning strikes and multiple tree contacts caused widespread outages across several feeders. The storm resulted in equipment damage and interruptions to power lines, requiring a coordinated restoration effort by Synergy North crews.
Cause: Adverse Weather
A severe weather event, combined with falling trees, caused multiple primary line failures and equipment issues across several areas of the distribution system.
Cause: Foreign Interference
Wildlife contact with electrical equipment caused a permanent fault affecting customers in the James Street North area.
Building Reliability for the Future
Synergy North delivered strong reliability performance in 2025, providing our customers with dependable electricity service while continuing to invest in the long-term health and resilience of our distribution system. Through proactive maintenance, strategic asset renewal, vegetation management, and the adoption of advanced technologies, we maintained high service reliability and responded effectively when outages occurred.
In 2025, Synergy North invested more than $12.2 million in capital renewal projects, supporting infrastructure modernization, equipment replacement, and system improvements across the service territory. Progress on the Distribution System Plan, including voltage conversion initiatives and ongoing asset condition assessments, is helping to create a more efficient, reliable, and resilient electricity network.
Looking ahead, Synergy North remains focused on meeting the evolving needs of the communities we serve. Continued investments in asset renewal, grid modernization, automation, and system planning will help support future growth, electrification, and increasing customer expectations. By combining data-driven decision-making with a commitment to safety, reliability, and sustainability, we are working to build a stronger electricity system that will continue to power homes, businesses, and communities.