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Information for New Customers

Click on the questions below to access links and answers that new Synergy North Customers may have.

Accessing your Electricity Use data
MyENERGY is our online portal to download your statement electronically and view and compare your electricity use. You can view your consumption on an hourly and daily basis.

Security Deposits
A security deposit is required if you are a new customer to Synergy North. There are options to waive the security deposit requirement. Please visit out Deposit Policy page to find out more information.

The Cost of Electricity
Electricity is a commodity that is purchased based on the amount used. Various other charges are based on the generation, distribution and regulation of the industry. Learn more about the charges on your electricity bill here.  In Ontario, electricity prices change based on the season, the time of day and day of the week. This is known as Time of Use rates. The rates are set provincially twice a year.

Paying Your Hydro Bill
Electricity is billed monthly based on consumption that has been previously used. Always check the second page of your bill to see your billing usage period. The day you get your bill, you should make arrangements to pay it. The due date is the final day that payment is accepted as on time. To learn more about how you can make a payment, please visit our Payment Options page.

FAQ’s
Visit our FAQ page to find out more information regarding topics that is of interest within the Synergy North webpage!