If you are an existing portal user your information has automatically been migrated to our new web platform, however for security reasons you will need to reset your password before you can access the new and improved platform. Please tap “Reset Your Password”, enter your email address in the “Forgot Password” form and then follow the instructions that will be emailed to you.
Say goodbye to the paper clutter and hello to instant access to your bills. Sign up for paperless billing and MyENERGY using the secure button below. Make sure you have a copy of your bill handy as you will need your account number and meter number.
What is E-Billing?
E-billing is an electronic version of your paper bill that is sent to your e-mail monthly. It looks exactly the same, so you don’t miss out on anything. When you sign up for e-billing, you will no longer receive a paper bill in the mail but will be reminded each month, via email, to pay your bills. You’ll have access to your MyENERGY account where you can view electricity usage.
Why switch to E-Billing?
Score convenience. E-billing is hassle-free. Access your bills anytime, anywhere, and pay them online with ease.
You can access your current and previous bills, 24 hours a day, 7 days a week, and pay directly online at your financial institution’s website. No matter where you are (on holiday, at work), as long as you have access to the internet, you can access your account. MyENERGY displays your daily history. Use this information to make adjustments to your electricity usage and save money.
What are all the features of MyENERGY?
- No longer receive paper bills and go completely paperless!
- Quick, easy and safe way to access your account.
- Receive email notification when your bill is ready.
- Examine your electricity usage by the hour, day or month and create graphing for any 60 day period. Graphs are colour-coded to help you see the time of use price period.
- Request service transfers.
- Be informed of all the rate plans and programs available to reduce your usage.
- View an overlay of the average temperature that may have affected the amount of electricity you used.
- View, save or print past bills (up to the last 24 statements)
- Link several different service locations to your main account profile.
- Sign-up for Pre-Authorized Debit online
- Download and Connect your Data with Green Button
Download my Data (DMD) & Connect my Data (CMD)
What is Green Button?
SYNERGY NORTH now offers Green Button through the MyEnergy portal.
The Green Button initiative is a program developed to provide consumers with easy and secure access to their energy usage information. It allows electricity consumers to access their own energy data in a standardized and secure format, through an online platform.
The Green Button initiative enables utility companies to provide customers with secure access to their own energy usage data, which can be downloaded, which is referred to as Download my Data (DMD), and shared with third-party applications or tools, which is referred to as Connect my Data (CMD). This data might include information on energy consumption patterns, usage trends, and specific details about how electricity is being utilized over a particular period. Customers can add or remove access from third parties at any time through their MyEnergy portal.
The goal of the Green Button program is to empower customers with the ability to understand their energy consumption habits better. By having access to this information, customers can make more informed decisions about their energy usage, potentially leading to more efficient energy consumption, cost savings, and environmental benefits. It also encourages the development of innovative applications or services that can leverage this energy usage data to provide consumers with tools for better energy management.
Third Party Vendor Registrations
Third-party vendors must register through SYNERGY NORTH. If you are interested in becoming an authorized third-party vendor, please contact our Customer Service Team by email at customerservice@synergynorth.ca or by calling 1 (833) 428-1451. Third-party registrations can be completed at the Green Button Connect Third Party Company Registration page.