SYNERGY NORTH Launches New Customer Engagement Platform

Thunder Bay, ON – SYNERGY NORTH is pleased to launch a new customer engagement platform that allows our communities to provide feedback on our 5-year planning process. The site will be used to collect input from residents, small business, and commercial customers as the utility develops its 2024 Rate Application, which is scheduled for submission to the Ontario Energy Board next summer.

The new site provides easy access for customers to contribute ideas on future development through online surveys, Q&A’s, idea forums, and educational content.  Customers can voice their opinions on a variety of topics such as reliability, cost, sustainability, safety, vegetation management, and infrastructure replacement.

“We are focused on ensuring we incorporate customer feedback into our long-term plans,” says Andy Armitage, SYNERGY NORTH Vice President, Customer and Information Services.

SYNERGY NORTH customers are highly encouraged to visit the newly formed website and complete the online survey to help SYNERGY NORTH identify our customer needs and preferences. Every submission is vital in determining future strategies that best represent the corporation and the people we serve.

Visit haveyoursay.synergynorth.ca to share your ideas and have your say.