April 17, 2023
For Immediate Release

SYNERGY NORTH Encourages Customers to Provide Feedback on its Five-Year Investment Plan

Thunder Bay, ON – SYNERGY NORTH has launched a survey to engage customers on its draft five-year Investment Plan. The Investment Plan will be submitted as part of its Cost of Service application for approval to the Ontario Energy Board (OEB) this summer, with any rate changes coming into effect in the Spring of 2024.

The survey is a part of our engagement with customers over the past year where customers have been presented with and asked for feedback on options for our proposed capital investment plan. The customer feedback gathered from the initial survey helped SYNERGY NORTH to understand what projects, upgrades to infrastructure and customer choices ratepayers would like to see us invest in for the future. The revised investment plan was developed to sustain global inflation and supply constraints while keeping cost in mind and maintaining the level of reliability customers expect.

“We have listened to our customers, they asked us to deliver a balanced plan between reliability and cost, and we have made changes to our Investment Plan based on their feedback” says Andy Armitage, Vice President, Customer Care, IT & Strategic Planning “We feel that our customers should be involved in our long term decision making and how it impacts their community”.   

SYNERGY NORTH customers are highly encouraged to complete the online survey to help SYNERGY NORTH identify our customer needs and preferences. Every submission is vital in determining future strategies that best represent the corporation and the people we serve.

Visit haveyoursay.synergynorth.ca to share your ideas and have your say.

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For More Information –

Lesley Racco, Public Relations & Communications
SYNERGY NORTH (807) 620-1977