COVID-19 UPDATE

With COVID-19 top of mind, the health and well-being of our customers and employees is our number one priority. We have made some changes to our operations to ensure we can continue to service our customers.



CUSTOMER SERVICE

All our business locations have been closed to the public until further notice, in addition to off-site work with customers.

Our Synergy North Call Centre remains open. Call us anytime – Monday to Friday between 8am and 4pm, toll-free at 1-833-428-1451 or email us at customerservice@synergynorth.ca.



RATES

The COVID-19 Recovery Rate is in effect around the clock for Synergy North customers from June 1st, 2020 – October 31st, 2020. Synergy North Time of Use (TOU) customers will not be subject to regular TOU rates and will be paying  12.8¢ per kWh during this period. See how this will impact your next electricity bill. 


 

DISCONNECTIONS

Customers concerned about paying their bill are encouraged to contact Synergy North to discuss extended bill payment options.

Synergy North also has provincial financial assistance programs, including emergency relief, available for customers:

Additionally, the Government of Ontario has announced additional relief for electricity bills. Details on how customers can access these funds will be released as information is available.

Thank you for your understanding, during this challenging time, we are working hard to give you the confidence you need in your electricity utility.